Introduction of Terms and Conditions for testing with NSW DPI Laboratory Services

NSW DPI Laboratory Services offers a range of services including veterinary and plant health diagnostics, edible oil testing and animal feed testing. We conduct over 300,000 diagnostic and analytical tests a year for our customers in NSW, Australia and overseas, as well as being responsive to assist in biosecurity emergency events.

The introduction of Terms and Conditions for the testing services offered by NSW DPI Laboratory Services enhances our commitment to providing world class, quality assured testing for our customers.

The NSW DPI Laboratory Services Terms and Conditions:

• outline the obligations of both NSW DPI Laboratory Services and our customers in relation to testing;
• specifies how samples should arrive at the laboratory and that an assessment will be made in relation to whether they are fit for testing and accompanied by adequate testing information; and
• details information related to intellectual property rights, warranties, liabilities, indemnity and dispute resolution.

What happens next? 

The new Terms and Conditions will be introduced on 1 May 2017. From this date, you will need to tick a box at the bottom of the laboratory submission form each time you submit samples to the laboratory, indicating that you agree to the Terms and Conditions of testing.

You can download a copy of the new forms at our website:

• Veterinary specimen advice 
• Footrot specimen advice 
• Genetic testing specimen advice 
• Parasitology specimen advice
• Equine export specimen advice 

From this date, samples that arrive at the laboratory in a condition where they are unable to be tested, or without adequate supporting documentation will no longer be accepted for testing.

NSW DPI Laboratory Services has prepared a series of short instructional videos  that will assist you in better understanding the requirements for packing and shipping samples to the laboratory.

Further information

If you require further information about NSW DPI Laboratory Services please contact us on 1800 675 623 or laboratory.services@dpi.nsw.gov.au. You can also visit our website at www.dpi.nsw.gov.au/labs.