Please read and share this information about important changes to the Responsible Pet Ownership Program with relevant staff and customers
 

Service NSW can now register dogs and cats

The NSW Government is pleased to announce that Service NSW has been added to the list of registration agents to give customers an additional convenient option to pay their once only pet registration fee.

Dog and cat owners across the State can now register their pets through Service NSW, as well as at their local council, Animal Welfare League, Cat Protection Society or online at the NSW Pet Registry.
 
Eligible pet owners can register their pets with Service NSW in person at a Service NSW centre or kiosk or online using their MyServiceNSW account, which will link customers with their NSW Pet Registry account.
 
Service NSW customer service staff will be available to assist pet owners with their transactions. 
 
Calls will be redirected from Service NSW customer service staff to alternative channels including councils, vets or the NSW Pet Registry as required to assist customers with more complex pet ownership matters, or to resolve issues with microchip records.
 
All pet registration fees go directly into the Companion Animal Fund. This will also apply to fees collected by Service NSW.
 
Money collected goes straight back to the community by funding companion animal services including:

• Council pounds/shelters
• Ranger services
• Dog recreation areas
• Education and awareness activities
• Responsible pet ownership initiatives.

New and improved NSW Pet Registry

Last year the Office of Local Government made some significant updates to the NSW Pet Registry to enable a fresh look, easier navigation and great new features.
 
The upgraded website makes it easier to register pets, return lost animals to their owners and enables access to useful data for people thinking of buying a pet.
 
Here are the changes at a glance: 

1. Create/add a litter - this allows breeders to pre-enter details about the animals in a litter on the NSW Pet Registry before having them microchipped, including their gender, breed, colour, name and date of birth. This can help vets to reduce data entry time when an animal is identified. If a pet breeder has a profile on the NSW Pet Registry, vets that are identifying a litter of animals for that breeder will be able to enter the number and automatically complete the breeder’s contact information.
2. Lost and found – If the microchip number of a lost cat or dog is known, a member of the public can use the NSW Pet Registry to send a secure message to the pet owner with their contact details alerting them that they have found their cat or dog.
3. Upload a pet photo – This feature enables pet owners and pet breeders to include a photo of their pet on the Pet Profile page of their Pet Registry account to help identify and return the animal should it get lost.
4. Search function – Prospective pet owners can use a microchip, breeder identification or rehoming organisation number to access important information before they commit to buying a cat or dog. For example, if a microchip number is used, the search will show the animal’s recorded breed, age, gender and whether or not it is de-sexed.

Work to rebuild the Companion Animals Register is continuing

These improvements are part of our ongoing work to develop a new Companion Animals Register. More information on future enhancements will be available in coming months.
 
Please find below a factsheet promoting lifetime registration and encouraging pet owners to create a profile on the NSW Pet Registry. We would appreciate your support to share this information through your own networks. A table is also attached to explain changes to pet registration system functionality.

For further information about these changes contact the NSW Pet Registry team by phoning 1300 134 460 or emailing pets@olg.nsw.gov.au.
 

Downloads

Pet Registration Poster

Table to explain changes to pet registration system functionality.